An AI Concierge that doesn’t just answer. It acts.
Most chatbots answer questions from a help page and stop. A Noem Concierge works your website for the visitor, sells in the chat, picks up the phone, and gets better every week, all in your brand voice.
Why a concierge beats a bolt-on chatbot
A generic chatbot, a custom GPT, or an off-the-shelf widget answers from a help page and stops. A Noem Concierge understands intent, takes action, and learns from every conversation.
| Capability | Generic chatbot | Noem AI Concierge |
|---|---|---|
| Brand voice | Robotic, generic scripts | Trained on your exact tone & policy |
| Acting on your site | Answers questions, nothing more | Reads the page, fills forms, clicks and navigates, with consent |
| Selling | Links to a product page | Builds the cart, applies discounts, hands over checkout |
| Phone & text | Stuck inside the chat window | Texts or calls the visitor and connects your team |
| What it knows | Only the pages you uploaded | Your sources, plus live web search and stronger models |
| Your tools | Reps copy-paste between screens | Shopify, WooCommerce, Zendesk, Zapier & API actions |
| Channels | One website widget | Web, Messenger, Instagram, WhatsApp, Slack, SMS & voice |
| Improvement | Stays as good as launch day | Weekly report plus one-click instruction fixes |
The concierge that works your website
This is what “it acts” means. The Concierge reads the page the visitor is on, fills in forms, clicks buttons and takes them to the right page, with their approval at each step.
- Reads the page: visible text or structured HTML, scoped to any section.
- Fills & submits: inputs, dropdowns and checkboxes, then clicks.
- Finds & highlights: locates text on the page and scrolls the visitor to it.
- Navigates: opens the right page instead of pasting a link.
- Your own site actions: open a popup, jump to a section, or trigger anything you define.
The visitor approves every action. Available on the Advanced plan.
From a web chat to a real phone call
Most chatbots are stuck inside a chat window. Noem can move the conversation to a text or a call and connect the visitor with a person on your team. The same concierge answers your phone line too.
- Text or call from chat: reach the visitor by SMS or connect them to your team by phone.
- AI Receptionist: answers calls and texts in the voice and speaking style you choose.
- Robocall screening: spam callers never reach your team.
- Your rules: custom greeting, business hours, an after-hours number and transfers.
Business and up. Phone and SMS run on Twilio.
Greet visitors with a face, not a bubble
Replace the chat button with a short promo video. Show a different video on each page, or none at all, so every greeting matches what the visitor is looking at.
- Video launcher: a short clip instead of a generic chat icon.
- Per-page control: a welcome on home, a walkthrough on pricing, silence at checkout.
- One tap to chat: the video opens straight into the concierge.
Business and up.
Every conversation makes it smarter
A chatbot stays as good as the day you launched it. Noem turns every conversation into a weekly leadership report, then tells you exactly what to fix.
- Executive TL;DR: Overall, Win, Risk and Next Action in four lines.
- NPS, CSAT & savings: tracked over time, hours and dollars deflected.
- Objections, gaps & trends: what is blocking conversion and retention.
- One-click instruction fixes: AI reviews your instructions and suggests changes you apply in one click.
- Automated quality tests: chat evaluations keep your concierge on-message.
Instruction fixes: every plan. Weekly report and quality tests: Business and up.
It knows more than your website
Point it at your site, docs, files and catalog once. Every concierge answers from them first, and reaches beyond them when a question needs it.
- Grounded in your sources: answers from your site, docs and catalog.
- Live web knowledge: searches the web and reads any page you point it to.
- Stronger models on demand: calls in reasoning models for hard questions.
- Long-conversation memory: keeps every detail of long, multi-step chats.
- One voice & guardrails: update once; every concierge stays in sync.
Included on every plan.
Built for operational calm
Results reported by Jon Benson, creator of the original Video Sales Letter.
One AI Concierge, shaped to your use case
Your AI Concierge is the core: one verified brain you point at a job, then deploy. Here are the plays teams run most, plus the content engine that comes with it.
Clear the queue, keep your team human
It resolves repetitive tier-one questions instantly, 24/7, in your brand voice, and hands off cleanly when a human is truly needed.
- Grounded answers from your docs and policies.
- Guides users with on-page actions.
- Routes to the right inbox: support, bugs, feedback or sales.
- Context-rich handoff to Zendesk, Slack or email.
It sells, not just searches
On your storefront, it helps shoppers find the right product, answers the details that block a sale, and carries them all the way to checkout before they leave.
- Product discovery by need, tag & price, with side-by-side comparisons.
- In-chat cart, discount codes & a checkout link (Shopify).
- Order tracking & returns after the sale (Shopify).
- Real customer reviews quoted in chat, plus add to cart (WooCommerce).
Shopify store actions: Professional and up. WooCommerce: every plan.
Qualify and book at the moment of intent
For higher-ticket sales, it engages leads like an SDR, captures context, surfaces objections, and routes the right opportunities to your team.
- Asks qualifying questions and captures name, email and details.
- Books meetings from your Google Calendar availability.
- Texts or calls hot leads and connects them to your team.
- Sends leads to your tools via Zapier, Make or API.
Your expertise, cloned and always on
Train it on your content, voice and frameworks so it guides clients in your tone, around the clock, in their own language.
- Trained on your content, voice & frameworks.
- Remembers the whole conversation, however long it runs.
- Voice replies plus a video greeting.
- Hosted page on your own domain, in each visitor’s language.
Every answer your team needs, in one place
Point a private concierge at your internal docs and playbooks so staff and new hires get accurate answers without pinging a colleague.
- Answers staff from internal docs & playbooks.
- Private, behind-login (Safe Mode).
- Lives on your site and in Slack.
- One brain: update once, always current.
Keep your blog and social always on
Included with your concierge: agents that draft on-brand blog posts and schedule social content in your verified voice, week after week.
- On-brand, SEO-ready blog posts, daily or weekly.
- Social posts for Facebook, Instagram, LinkedIn and X.
- Writes in your verified brand voice.
- Reuses the same brand brain.
Blog Writer: every plan. Social posts: Professional and up.
Built for how agencies work
Run every client’s concierge from one account, under your brand, and step in yourself the moment a conversation needs you.
Many clients, one account
Separate company profiles and chatbots for every client, managed side by side.
Your brand, not ours
Remove the “Powered by NOEM” badge and host client pages on their own domain.
Step in on any channel
Reply yourself on Messenger, Instagram or WhatsApp and the concierge steps back.
Your whole team
Invite your team, share one plan, and review every conversation in one inbox.
Branding removal from Professional. Unlimited team members and company profiles from Business.
Meet customers on every channel
Every concierge, deployed everywhere your customers already are, with one consistent brand voice. It knows which channel it is on and follows the rules you set for each.
Build, brand & grow, all in one place
Design, deploy and improve every concierge from a single dashboard. Each change previews live.
Design & brand
- No-code studio, live preview
- Themes, colors & avatar
- Remove NOEM branding
- Replies in each visitor’s language
Engage
- Video greeting per page
- Proactive openers
- Sample prompts
- Multiple-choice answer buttons
Operate
- Unified inbox
- Performance analytics
- One-click instruction fixes
- Ready-made skill library
Govern & deploy
- Keep it strictly on topic
- Graceful human handoff
- Safe Mode (iframe isolation)
- Publish to every channel
Questions, answered
How is Noem different from a generic chatbot or a custom GPT?
A chatbot answers from a help page and stops. A Noem Concierge takes action: it works your website for the visitor, builds carts and hands over checkout links, moves a chat to a text or phone call with your team, and turns every conversation into a weekly report with one-click fixes. See the comparison above.
Can the concierge answer our phone?
Yes. On the Business and Advanced plans, the AI Receptionist answers calls and texts in the voice and speaking style you choose, screens out robocalls, follows your business hours, and transfers callers to your team. From a web chat, it can also text the visitor or call them and connect a person on your team. Phone and SMS run on Twilio.
Won’t an AI hurt our personal, human touch?
It protects it. A buried, exhausted team is what really erodes the personal touch. Noem absorbs the repetitive tier-one volume so your people have the time and energy for the high-value conversations that genuinely need a human, and you can take over any Messenger, Instagram or WhatsApp conversation yourself.
Will customers be annoyed talking to AI?
Customers don’t reject AI, they reject bad conversations: rigid bots, dead-end menus and fake-human tricks. Noem is transparent that it’s AI, stays on-brand, and is judged on one thing: did it actually help. When it resolves the issue fast, the experience improves.
How does it stay accurate instead of hallucinating?
It answers from your uploaded docs, site and catalog first, using semantic search plus full-file retrieval. When a question goes beyond them, it can search the live web or read a page you point it to, and call in a stronger reasoning model for hard questions. You can keep it strictly on topic, and automated quality tests catch drift.
Does Noem work for agencies?
Yes. Run many client chatbots and company profiles on one account, remove the NOEM branding, host client pages on their own domains, and step into any Messenger, Instagram or WhatsApp conversation yourself.
Can I run more than one concierge?
Yes, that’s the point. Deploy a sales concierge on your public site, a support concierge behind login, a training concierge for your team, and content agents for blog and social. All share one verified brand brain, so voice and knowledge stay consistent.
Do I need to write code?
No. Designing, customizing, deploying and improving every concierge all happen in the no-code studio.
Ready to put your AI Concierge to work?
Start your trial in minutes, or get a guided walkthrough on your own site.