Company Profiles

Overview #

Your Company Profile is one of the most important setup steps in Noem.ai. The information you enter here is used to train and tune your chatbot’s responses so it can speak in your brand voice, understand what you sell, and generate more accurate support and sales answers.

You can access this page by going to the left menu: Settings → My Company. From there, you’ll see the Company Profile form (shown in a modal window).

Why this matters #

A chatbot without context has to guess. A chatbot with a completed Company Profile can:

• Answer questions with your real business details (products, positioning, audience)
• Stay consistent with your Brand Voice/Tone
• Reduce incorrect or generic replies
• Produce better outputs for support, sales, and marketing tasks

Step 1: Open Company Profile #

1. Log in to Noem.ai
2. In the left menu, open Settings
3. Click My Company
4. The Company Profile window opens. Click into any field to edit.

Step 2: Fill out the required fields #

Fields with a red asterisk (*) are required:

• Company Name*
  Your business name (shown to your agents and used for branding context).
• Website*
  Your main website URL. This helps align your chatbot to public brand/product context.
• Products and Services*
  A short description of what you sell and who it’s for. This is one of the most important fields for training your chatbot’s knowledge and relevance.
• Industry*
  Choose the closest match (example: E-Commerce).
• Company Size*
  Helps tailor tone and recommendations (example: 6–10 Employees).
• Brand Voice/Tone*
  Pick the style the chatbot should follow (example shown: Casual).
  Tip: If your brand is strict, choose a more formal tone and reinforce it in “Products and Services.”

Step 3: Add the optional fields (recommended) #

These fields aren’t required, but they make your chatbot noticeably better:

• Target Audience
  Who you sell/support (example: “Moms of kids in sports”).
• What makes your company competitive
  Your differentiator/unique value (example: patented spring sole).
• Company Slogan
  Helpful for consistent phrasing in outputs (example: “Jump into action!”).

Step 4: Upload Company Files #

At the bottom, you’ll see Company Files and an Upload button.

Use this to upload supporting documents that improve accuracy and consistency, like:

• Brand guidelines (voice rules, do/don’t, approved messaging)
• FAQs and support policies
• Product catalogs or key collections
• Shipping/returns/warranty policies

These files help the chatbot stay aligned with what your business actually does—especially for support and sales questions.

Save or delete #

• Click Save (bottom-right) to apply changes.
• Click Delete (bottom area) only if you intentionally want to remove the stored profile context.

Best practices #

Avoid adding sensitive personal data, keep it business-focused.scape.

Write “Products and Services” in plain language, with 2–5 clear bullet points if possible.

Keep your profile updated when policies, products, or positioning change.