---
title: Company Profiles
description: "### Overview Your **Company Profile** is one of the most important setup steps in Noem.ai. The information you enter here is used to **train and tune your chatbot’s responses** so it can speak in your brand voice, understand what you…"
url: "https://noem.ai/help/company-profiles"
updated: "2026-09-16"
category: Billing, Account and Policies
---

# Company Profiles

### Overview

Your **Company Profile** is one of the most important setup steps in Noem.ai. The information you enter here is used to **train and tune your chatbot’s responses** so it can speak in your brand voice, understand what you sell, and generate more accurate support and sales answers.

You can access this page by going to the left menu: **Settings → My Company**. From there, you’ll see the **Company Profile** form (shown in a modal window). At the top of the form, you’ll see the message: **“Train our AI to produce content relevant to you. Please provide the following:”** That’s exactly what this form does, your inputs shape how your chatbot communicates.

## Why this matters

A chatbot without context has to guess. A chatbot with a completed Company Profile can:

- Answer questions with your **real business details** (products, positioning, audience)
- Stay consistent with your **Brand Voice/Tone**
- Reduce incorrect or generic replies
- Produce better outputs for support, sales, and marketing tasks

## Step 1: Open Company Profile

1. Log in to Noem.ai
2. In the left menu, open **Settings**
3. Click **My Company**
4. If you manage more than one company profile, a **Company Profiles** selector opens first, choose the one you want to edit or click **New Company Profile**. (With a single company profile, this step is skipped.)
5. The **Company Profile** window opens. Click into any field to edit.

![](https://noem.ai/wp-content/uploads/2024/09/image-1-1024x467.png)

## Step 2: Fill out the required fields

Fields with a red asterisk (*) are required:

- **Company Name***
  Your business name (shown to your agents and used for branding context).
- **Website***
  Your main website URL. This helps align your chatbot to public brand/product context.
- **Products and Services***
  A short description of what you sell and who it’s for. This is one of the most important fields for training your chatbot’s knowledge and relevance.
- **Industry***
  Choose the closest match (example: **E-Commerce**).
- **Company Size***
  Helps tailor tone and recommendations (example: **6–10 Employees**).
- **Brand Voice/Tone***
  Pick the style the chatbot should follow (example shown: **Casual**).
  Tip: If your brand is strict, choose a more formal tone and reinforce it in “Products and Services.”

## Step 3: Add the optional fields (recommended)

These fields aren’t required, but they make your chatbot noticeably better:

- **Target Audience**
  Who you sell/support (example: “Moms of kids in sports”).
- **What makes your company competitive**
  Your differentiator/unique value (example: patented spring sole).
- **Company Slogan**
  Helpful for consistent phrasing in outputs (example: “Jump into action!”).

![](https://noem.ai/wp-content/uploads/2024/09/image-1024x507.png)

## Step 4: Upload Company Files

At the bottom, you’ll see **Company Files** and an **Upload** button.

Use this to upload supporting documents that improve accuracy and consistency, like:

- Brand guidelines (voice rules, do/don’t, approved messaging)
- FAQs and support policies
- Product catalogs or key collections
- Shipping/returns/warranty policies

These files help the chatbot stay aligned with what your business actually does, especially for support and sales questions.

## Save or delete

- Click **Save** (bottom-right) to apply changes.
- Click **Delete** (bottom area) only if you intentionally want to remove the stored profile context.

## Best practices

Avoid adding sensitive personal data, keep it business-focused.

Write “Products and Services” in **plain language**, with 2–5 clear bullet points if possible.

Keep your profile updated when policies, products, or positioning change.