Integrate Your AI Chatbot with Shopify

Overview #

Plugging your Noem AI chatbot into Shopify turns every conversation into a storefront interaction: customers can browse products, check stock, look up orders, even rescue abandoned carts—all without leaving chat. The result: higher conversion, lower support load, happier shoppers.

Plan requirement
Shopify connectivity is available on the Professional plan ($49.99 per Account, billed monthly). Upgrade first if you’re on a lower tier.

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Why connect Noem AI to Shopify? #

Benefit	What it means for your store
Product discovery	Shoppers ask for “red running shoes” and the bot instantly returns live SKUs and prices.
Order & cart look-ups	“Where’s my order?” or “What’s in my cart?”—the bot fetches real-time data from Shopify.
Boosted revenue	AI upsells complementary items and nudges cart-abandoners to complete checkout.
24 / 7 support	Even after hours, the bot answers FAQs and gathers details before escalating to agents.

Prerequisites #

1. Professional-tier Noem AI workspace.
   
2. Shopify store with Custom App capability enabled.
   
3. Admin access in Shopify to create an API token.
   
4. Your Shopify store domain (yourstore.myshopify.com).
   
5. A Shopify Admin API access token (steps below).
   

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Step-by-Step Integration Guide #

1. Open your chatbot’s settings #

1. Log in to Noem AI.
   
2. Go to My Projects › select your chatbot.
   
3. Click Instructions in the left-hand menu.
   
4. In the right-hand Functions column, expand Shopify.
   

You’ll see:

Install this AI bot on your Shopify store. 

To allow the chatbot to pull products and orders you must turn on integrations below (Professional plan required).

[✓] Integrate with Shopify

┌────────────────────────────┐

│ Shopify Domain             │

│ yourstore                  │

├────────────────────────────┤

│ Access Token               │

│ ••••••••••••••••••••••••• │

└────────────────────────────┘

[ ] Access Shopify Inventory and Orders

2. Generate a Shopify Access Token #

1. In Shopify Admin, go to Settings › Apps and sales channels › Develop apps.
   
2. Click Create an app, give it a name (e.g., “NoemAI Bot”), and Create app.
   
3. Under Configuration › Admin API integration, click Configure.
   
4. Grant (at minimum):
   
   • read_products
     
   • read_orders
     
   • read_inventory
     
   • (optional) write_orders if you want the bot to create draft orders.
     
5. Save, then Install app.
   
6. In API credentials, click Reveal token once and copy it. Store securely—you won’t see it again.
   

3. Complete the Noem AI form #

Field	Entry
Shopify Domain	Only the sub-domain (yourstore)—omit .myshopify.com.
Access Token	Paste the Admin API token from step 2.

Enable Access Shopify Inventory and Orders if you want the bot to pull live product and order data. Click Save. Noem AI validates and activates the connection.

4. Deploy the chatbot on your storefront #

After saving, go to Deployment › Shopify inside the chatbot. Follow the on-screen checklist:

1. Authorize & install the Noem.ai Shopify Extension (automatic prompt after saving instructions).
   
2. In Shopify Admin left menu, navigate to Sales Channels › Online Store › Themes.
   
3. Click Customize next to your active theme.
   
4. In the theme editor left pane, open App embeds. Search Noem.ai Chatbot; toggle Enable.
   
5. Expand the embed, paste your Noem AI API Key, and Save.
   
6. Confirm your Shopify domain appears under Approved Domains in Noem AI.
   

Your bot now loads on every store page.

Testing the Connection #

Test	Expected response
Product query	“Show me men’s blue hoodies under $50.” → Bot returns live SKUs, prices, and links.
Inventory check	“Do you have size 9 left in the Classic Sneaker?” → Bot shows current stock count.
Order status	“Track order #1234” → Bot returns fulfillment status and tracking link.
Cart recall	“What’s in my cart?” → Bot lists current cart items and subtotal.

Troubleshooting #

Issue	Fix
Invalid token	Re-generate token; ensure scopes include read_products and read_orders.
Bot can’t fetch inventory	Confirm Access Shopify Inventory and Orders checkbox is ticked and saved.
Chatbot not visible on site	Verify App Embed is enabled in theme and API Key is pasted correctly; clear Shopify theme cache.
Shop domain mismatch	Use only the sub-domain in Noem AI (no https:// or .myshopify.com).

Best Practices #

• Scope instructions – Teach the bot when to upsell, when to open support tickets, and when to defer to a human.
  
• Refresh tokens every 90 days for security.
  
• Leverage product tags – Train the bot to use tags (sale, new, bestseller) for smarter recommendations.
  
• Track performance – Create Shopify reports for “Chats → Orders” to measure conversion lift.
  

Next Steps #

1. Set auto-engage prompts (“Need sizing help? Ask me!”).
   
2. Combine Shopify + Zendesk functions so unresolved issues turn into tickets with order context attached.
   
3. Review weekly analytics in Noem AI to refine response flows and increase AOV.
   

Start Selling Smarter with Noem AI + Shopify #

In minutes, your chatbot graduates from FAQ bot to full e-commerce concierge. Integrate today and watch conversions climb while customer support time falls.