Refund Policy

Last updated: Jun 27, 2024

Overview #

At Noem.AI, we prioritize customer satisfaction and aim to provide a fair and transparent refund process. This refund policy outlines the conditions under which refunds are granted and the steps to request one.

Refund Eligibility #

Token Purchases #

• Non-Refundable: All token purchases at Noem.AI are final and non-refundable. Customers are encouraged to purchase tokens based on their immediate and projected needs for content generation and task automation.

Exceptional Circumstances #

• Service Issues: In instances where Noem.AI fails to deliver the promised service or if there is a significant defect in the functionality of our AI Agents, customers may be eligible for a refund.
• Duplicate Charges: Refunds for duplicate charges or billing errors will be promptly processed upon verification.

Refund Process #

1. Refund Request: To initiate a refund, contact our customer support AI Chatbot Izzy through the Noem.AI platform, providing details of your issue. Izzy will guide you through the process.
2. Information Required: Provide your account details, transaction information, and a clear explanation of why you are requesting a refund.
3. Evaluation: Izzy will evaluate the refund request based on the terms of service and the usage of the purchased tokens.
4. Decision Notification: You will receive a notification from Izzy regarding the outcome of your refund request.

Limitations #

• Time Frame: Refund requests must be submitted within 30 days of the transaction date.
• Token Usage: Refunds are not applicable for used tokens. Only unused tokens may be considered for refunds in cases of service issues or billing errors.
• Processing Time: Once approved, the refund may take 7-10 business days to be reflected in your account.

Final Statement #

Noem.AI reserves the right to modify this refund policy at any time. We strive to ensure that our customers are satisfied with our services and that any concerns are addressed promptly and fairly.